State your name, and ask them what their process is to obtain your “Operation Record” or “Implant Log”. Write down the process as they tell you. How long will it take? Will it be posted? Will they call you to pick it up? Will it cost anything? (ie. they may just provide a copy for you to come and collect with identification, they may ask for you to fill in a form to obtain the record, and some places may charge a fee to do so – currently free in South Australia). If they say you cannot access your record, then state that you wish to obtain it under the “Freedom of Information Act”. You are entitled to it, if it still exists. Most likely they will ask your name, date of birth, the date of the surgery, and who performed the surgery. If the date of the operation was more than seven years ago, there may be issues in obtaining your records as they may no longer be available. Even if it is more than seven years since your surgery, you can still ask; they may be able to retrieve it.